Testimonials

Knowing that 3i is watching out for us allows me to sleep easier at night!

Knowing that 3i is watching out for us allows me to sleep easier at night!

Avenue 360 Health and Wellness has a long-standing relationship with 3i International initially as our Xerox vendor and now as our full service IT provider. About a year ago, as we began to look for options to outsource IT, Mark Elliott shared information on solutions offered by 3i. After gathering bids from multiple companies, Avenue 360 decided to move forward with 3i due to the level of detailing in the site assessment and plan for establishing an infrastructure that was best for our current operations that could easily expand as we continue to grow to meet the health demand in the Greater Houston Area. More importantly, 3i possesses varying levels of expertise including networking, PBX phone system, and remote monitoring as well as purchasing and financing options for hardware and software, adding to the convenience and comfort in outsourcing IT services. We are extremely pleased with the attentive customer care, professionalism, and quality of services provided by the management team and staff at 3i.


COO
Avenue 360 Health & Wellness


Not only do we find a cost savings, but we find competence in all areas.

Not only do we find a cost savings, but we find competence in all areas.

"As a mid-sized company it doesn’t make sense to have in-house IT. We need to be cost-effective. With 3i, not only do we find that cost-savings, but we find competence in all areas. It is almost impossible to get that from just one in-house guy. Quality and accessibility is the key benefit from choosing 3i."We have received great service from 3i with any issues that have occurred. We appreciate their ability to communicate quickly and efficiently.

"We used to pay an in-house tech and we wanted to lower our technology costs, but we still needed a go-to person who could deal with any issues. We put all of our trust in 3i, and they really did a great job. They helped us purchase a new infrastructure as well as help us with redundancy and a cloud backup solution that we desperately needed. They seemed to be one step ahead of the ‘corporate’ techs.


Vice president
Matt Ford


You and your amazing team have been the ultimate partners through the years!

You and your amazing team have been the ultimate partners through the years!

It was about this time 5 years ago that the two of you met me at Santa Maria Hostel, Inc. and opened my eyes to the benefits of managed IT services and cloud computing. As CFO of one of Houston's largest nonprofit service organizations and the largest provider of specialized female drug and alcohol addiction treatment services in the State of Texas, I knew we had to move to the next level, I just didn't know financially or technologically how we could ever get there. It was such a huge leap for us.

3i had the solutions though, making it possible for us to move to managed IT with all new hardware, a cloud based network that was fully HIPAA compliant, managed security that met and exceeded the State's requirement, back up and disaster recovery capability, VOIP managed voice systems, and document management. All of this with service that could help us handle the transition from non-networked, donated CPU's, circa 2000 dinosaurs, and a corporate culture of clinicians whose focus is always on the clients we serve and need the greatest of patience, hand holding, and continuous IT education.

You and your amazing team have been the ultimate partners through the years, taking time to understand the uniqueness of Santa Maria's business and listening, planning, and expanding with us, as we continue to evolve to best meet the needs of the thousands of women and children we serve each year. In everything you do for us, it is very clear that you and your team "get" our mission and, whether it is through your support of our annual fundraising events to constantly sttriving to find the best deals on hardware, software, and networking infrastructure IT prices and financing, you always find a way to help us best utilize the scarce resources we have.

Through the years, 3i has been not only responsive to Santa Maria's needs but in fact, anticipatory of our needs, helping to position us to be a model within our nonprofit sector of managed IT solutions that are the hallmark of our industry's forecasted move to integrated healthcare.

We are very proud of our partnership with 3i and value you and each and every member of your team that cares for us daily, no matter how small or large the issue, always finding a solution to help us get back to our mission of changing the lives of the families we serve.


CFO
Santa Maria Hostel, Inc


Every business needs a firm like 3i that keeps up and keeps us up on technology today

Every business needs a firm like 3i that keeps up and keeps us up on technology today

When our IT needs outgrew our internal IT Support we were referred to 3i International “With cutting edge technology advancing rapidly and business competition intensifying so quickly, there is no advantage in waiting to optimize our information technology. Every business needs a firm like 3i that keeps up and keeps us up on technology today. We leverage 3i’s expertise to optimize our operations, manage our networking infrastructure, and develop our technical direction. We are happy to have them as a resource. They gave been invaluable, helping us with network conversions, security, maintenance and more. However, it’s more than that. They take the time and make an effort to get to really know us and what we do. They understand our business and provide solutions tailored to organizational goals. The 3i team responds quickly and always seems available to meet our needs. I’m always impressed with the service I receive, they are easy to work with and seem to appreciate their customers. They have made my life a lot easier.


Finance Business Administrator
Hansa Heavy Lift Americas, Inc.


When this HR services company spoke, 3i International listened

When this HR services company spoke, 3i International listened

We had come to an impasse with our current technology provider. They just went listening to us.

We needed more modern equipment, and they weren’t keeping up with the rapid changes on technology. We’d have a problem, but they just weren’t hearing us, and then we’d have to go through several loops before they finally got it. We upgraded servers, and the existing copiers couldn’t communicate with them, and fixing the problem wasn’t in the contract. So the company had to keep the old servers running in order to perform basic functions like scanning.

We had to make a move and 3i listened.

I have a set of problems that are mine and I want a provider who deals with those problems. Some companies find a solution and then try to sell it to you. But 3i paid attention, and then matched its services with what I needed. They focused on what was eating my lunch, and they solved it.

There was also a budget benefit. Then there was an intangible benefit that many of 3i’s customers consistently cite: Communication. Too often, managed IT service providers speak their own language, peppered with tech-speak acronyms and terms that are as incomprehensible as they are aggravating. Not so 3i.

Sometimes it takes an open mind to understand what non-tech people are saying, I know that I can toss something out there, 3i will get it, and I won't have to keep chasing after it. They’ll just get it done.

3i is forward-thinking, open to finding new ways to meet customers' needs and reacts well to customer feedback.


Director of Finance and Administration
Employment & Training Center


Over a Decade of Consistent Performance, Great Communication and Assistance Meeting Regulatory Compliance.

Over a Decade of Consistent Performance, Great Communication and Assistance Meeting Regulatory Compliance.

I am writing this letter to recommend the services of 3i International to you for your technology needs. For the past ten years our company has been working with 3i International on numerous complex and difficult assignments and they are always ready to tackle another project with dedication and a pleasant attitude. They have helped us maintain our IT infrastructure, phones, carrier services, and copiers. The company offers dependable, professional, high quality services. We have always been satisfied with their work. I would like to ask you to consider 3i International for the technology needs of your company. I strongly recommend the services of 3i International and I am looking forward to working with 3i International again for future technology needs of our company. Their Response time is always great when we need something, however, I can tell you that being in health care and dealing with patient information… security is a must.


Administrator
Link Oil & Gas


I don’t get a computer tech with 3i, I get a team of professional that can communicate on my level while providing a quick response to the technology issues with face

I don’t get a computer tech with 3i, I get a team of professional that can communicate on my level while providing a quick response to the technology issues with face

The technicians at 3i International have proven themselves to be both extremely knowledgeable and patient. They have managed and improved our very challenging, piecemeal IT network until we can budget for the upgrade of our current technology. They work well with a staff that consists mostly of individuals with a low-degree of computer knowledge. Their techs have the ability to explain issues and solutions with staff beyond “geek speak" and in a language they will understand. 3i techs have shown themselves to be prompt and attentive, with a keen eye towards improving systems for a more effective and efficient computer network. They smartly cross-train their techs so that someone with knowledge of your network is always available to assist, whether one person is out sick or not. It is without hesitation that I would recommend the services of 3i International.


Operations Manager


We don’t have a wealth of IT experience, but 3i provides easy to understand information so we can make big IT decisions.

We don’t have a wealth of IT experience, but 3i provides easy to understand information so we can make big IT decisions.

"Working with 3i is extremely easy and beneficial to our organization. As we did not have a wealth of internal expertise in IT, the 3i team provided easy to understand information which really helped us in making some big IT decisions.

Beyond that they have proven to be excellent partners in providing continued IT support services." "I was having problem with our accounting software from my network. The software people said it was a network problem. I called 3i and they made sure that my network was not the problem. They also then when the extra step to work with the software vendor to resolve the problem. 3i responded quickly because they recognized how critical this was for my business and worked relentlessly to get the problem resolved. Thanks Team!

Cheaper isn't always better, you get what you pay for! 3i gets the job done and we have the confidence in their work and like that they can get the job done.


CEO
LPI Property Management


Technology is critical to our business operations – and because of 3i, I don’t worry about it at all.

I have been a satisfied 3i customer for about 6 years. 3i functions as a high end IT department for my business – software set up, help desk, security system and equipment advisor, upgrade consultant and specialist in all technical matters. Technology is critical part of our Healthcare Compliance and our business operations. 3i understands our needs a and continually demonstrates their expertise around HIPPA and Hitech. – and because of 3i, I don’t worry about it. In my opinion, 3i’s price compares favorably with setting up a good IT department.. As someone whose business is dependent on smooth operation of our computer systems, I would consider it false – and dangerous – economy to skimp on the monitoring, security and consultative services that 3i provide. I am a firm believer that "you get what you pay for". Our experience with 3i has been quality solutions and support. They have multiple professional staff that make sure that the work is completed correctly in a timely manner. The proactive monitoring allows access on a 24/7 basis so that there is no disruption in service. This is very important because we can't afford to have our patient care affected.


Operations Manager
HACS


The staff has always been extremely helpful and knowledgeable

The staff has always been extremely helpful and knowledgeable

KO Supply has been using 3I International for all of our IT needs since 2008. Long before the emergence of the cloud, we counted on them as a sole source of our in-house IT support. The staff has always been extremely helpful and knowledgeable, keeping up with the latest technologies and services available to fit our business needs. 3I recently migrated us to the cloud and it has really helped to increase productivity, enabling us to work remotely from any location and easily and quickly accessing crucial information in order to better serve our customers. I would highly recommend their firm for all of your business IT requirements.


Vice President
KO Supply LLC


The Solutions They Recommend Help Me Do Business From Anywhere.

The Solutions They Recommend Help Me Do Business From Anywhere.

3i has proven to be a truly professional company in every sense of the word. They are committed to my satisfaction. The services provided are always done correct and on time. They follow up to make sure that we are happy and that they are no re-occurring problems.

They give me continued advice and provide solutions for managing my information and helping me to do business from anywhere 3i International help us transition from in house server to the cloud. The process painless on our part and I appreciate the fast responsiveness to both software and hardware issues during the transition. I would highly recommend them to any one in need of computer services."


President
KO Supply


3i Is On Call For Us 24 Hours A Day So I Don’t Need To Worry About Any Computer Problems.

Our business technology allows the whole team to focus and have the same information. In that way, we are all aware what is coming in the door and what needs to be completed, 3i is on call for us 24 hours a day so I don’t need to worry about any computer problems that come up. 3I International has been with us for as long as I can remember and their friendly staff has assisted us as our company continues to grow which results in more complex IT issues. Their guidance and knowledge has helped us stay in tune with current advancements and updates in the world of technology. Smooth Installation, great service, tech support is great for resolving issues.


Controller
Cactus Pipe and Supply


They are there when we need them or even before we need them

What business doesn't depend on computers? It's when they go down that you realize their absolute need. But my experience with 3i isn't with massive failures, it's the things that prevent problems. 3i helps us understand the needs even we see them. Price is an absolute concern of mine. As the IT Director I am always concerned about spending money. And a 3i’s price tag isn't always the cheapest. But the quality of the money spent is important too. As someone once said to me, you can get the job done or you can get the job done right. Right usually is more expensive upfront but I've found it saves me money in the long run. This is my experience with 3i and I've remained a 3i customer because I've seen in the long run the quality of their work compared to the price “savings” of previous or alternative IT contractors and print companies.

For us, the best thing about 3i's services is this: they are there when we need them or even before we need them. Simple answers, complicated answers, they keep our business up and running! Behind the scenes monitoring and fixing problems before they become problems in my world. And because of that I avoid employee downtime or frustration. That's not part of their monetary quote but it sure is valuable on my side of the ledger. Always a smooth installation, great service, and great tech support for resolving issues. I recommend 3i International.


IT Director
Mexilink


Gracie Ontiveros

Gracie Ontiveros

Our organization has been growing fast and we need someone we can rely on for our computer problems fast. Not only does 3i deliver fast, knowledgeable service, but their people are fun and easy to work with. We use 3-I International for our IT and print services and highly recommend 3-I to anyone looking for a new vender. 3i's staff have always answered our calls and emails in a timely matter and most important the one on one service you receive from the staff along with the professionalism.


Administrator
Crime Stoppers


Above and beyond the call of Duty

Above and beyond the call of Duty

We had a great experience with 3i's technical staff. They helped us on a remote installation in New York and when we ran into issues, they were extremely patience, knowledgeable, and polite through the entire experience. The install even went past normal working hours and they keep right on assisting us without complaint. The best part is that they followed up the next day to make sure everything was working properly. We were grateful for help during our migration that weekend and thanks to the 3i team, it was one less thing we had to worry about on Monday morning.


Director of Infrastructure Services
Spark Energy


They absolutely provide great service with very nice, friendly and non-judgmental staff

They absolutely provide great service with very nice, friendly and non-judgmental staff

3I has been our IT provider for the past 4 years I have been employed with Competentia. They absolutely provide great service with very nice, friendly and non-judgmental staff (I'm not tech savvy and to not be laughed at or made fun of when I have an issue is great). Their team has gone above each time I've needed his assistance. I just wanted to note that I am grateful for all the 3i members who have helped over time.


Accounting Manager
Competentia


Not only timely, friendly, and experienced in their field, they are also very reasonably priced

Not only timely, friendly, and experienced in their field, they are also very reasonably priced

We rely on technology as if our life depended on it. In one really precarious point I was utilizing an IT company near my work and their services were poor and detrimental. I knew I had to seek other relief and that’s when I called 3I International. Their team of experienced and capable techs immediately came to my aid like the Calvary!! Not only timely, friendly, and experienced in their field, they are also very reasonably priced. We have stayed with them ever since and whenever we have a question, they are accessible which can be so incredibly appreciated when you are in a panic mode!


Managing Partner
Trueba Law


They're our IT Ninja's when it comes to fixing anything for us here in the office.

Before 3i International we had the same IT company for over 7 years that was ALWAYS giving having service delivery issues. They were slow to respond and could never seem to fix our problem in a timely manner. Once we switched over to 3i they handled everything for us even including getting all the information needed from our old IT Company. You really do get what you pay for and 3i provides a great value for the investment. Whenever we have problems we contact 3I and they handle everything promptly. The respond within minutes to resolve our issue and communicate with us on a timeline if resolution will take longer than a phone call. They're our IT Ninja's when it comes to fixing anything for us here in the office. We also LOVE their team when they come into the office and if we have any problems that arise they quickly takes care of anything. 3i has provided our firm with a quick response, good communication and expertise with our industry specific applications.


Office Administrator
Allen Stewart LLP