austin IT maturity

In today’s digital world, IT services play a pivotal role in your business success. Most businesses today heavily rely on their IT services. Without these IT services, organizations couldn’t access databases, networks, applications, etc. It’s safe to say business processes could grind to a halt without functioning IT services.

Naturally, you’ll want to ensure your IT services are capable of helping your business grow to the next level. As stated above, business performance is related to IT services. You’ll want to ensure your IT services excel so your business can boom. As a result, you’ll want to ensure your business has high IT maturity.

What is IT Maturity?

IT maturity measures how well your company’s IT services adhere to the industry-wide best practices. If your business doesn’t follow the best practices, you’re unlikely to achieve IT excellence. As a result, your business process will also suffer.

Realistically, your IT services are heavily dependent on your IT support team. After all, your IT services require constant maintenance and upkeep. In addition, your IT support team’s performance contributes to your IT services. If your IT support team doesn’t follow the proper standardization and documentation protocols, your IT services will lag behind the industry.

The reality is that the best industry practices are interdependent. Your IT support team needs to ensure they leave no stone unturned. Otherwise, your IT excellence will suffer.

How to Measure IT Maturity

You can measure your IT maturity by comparing your IT support team’s planning, processes, and operations with industry-wide best practices. You can determine the best industry support characteristics and practices through a questionnaire or benchmark. Then, you can assess your company’s IT protocols against them. Experts believe that companies that can successfully implement the best practices have a competitive advantage over rivals because they can better leverage technology.

How to Improve IT Maturity

According to analysts, most organizations plateau halfway through the IT maturity ladder. They hit a glass ceiling they cannot overcome. Most organizations take the wrong steps when approaching this plateau, thinking they need new innovative technologies to achieve high IT maturity. However, that’s not the correct approach.

You can achieve high maturity by focusing on your needs. Experts recommend using an IT maturity model to determine the next steps to improve IT maturity. An IT maturity roadmap is crucial to overcome the plateau.

It’s important to note that IT maturity and IT management technology are closely related. Therefore, picking the right technology can expedite your journey to high IT maturity. An IT maturity roadmap will help you select the necessary technology needed. In addition, it will prevent you from making poor technology buying decisions that can hinder your IT maturity.

In addition, you’ll also need to incorporate automation to enhance your IT maturity. Manually collecting and processing infrastructure and operations data will hinder your IT maturity growth. However, more importantly, it’s an impossible task unless your firm is very small.

Automation will help you monitor system status alerts in real-time. You’ll also be able to manage hundreds of process flows across numerous teams. Automation will also make managing a web and mobile portal for your end-users easier. However, most importantly, automation will help aggregate and analyze thousands, if not millions, of data points.

Improve Your IT Maturity with 3i International

3i International is one of the best cybersecurity consulting firms and IT support managed service provider. We have numerous services to offer, including cloud infrastructure management, cybersecurity management, inter-cloud resource management, and more. Visit our website for more information. Alternatively, contact us today to get started.