ideal managed service provider IT

If you're still relying on your in-house IT team to manage your business tech, it might be time for a change.

The days of break/fix IT are long over, and most internal IT services (especially small teams) can struggle to keep up with the changing landscape of IT. Many SMBs are finding their IT to be reactive rather than proactive, a problem that leads to downtime, cyber risk, and wasted opportunities.

The thought of outsourcing support to a third-party IT provider is becoming more and more common as SMBs come to realize their current IT structure can't keep up.

What Are IT Managed Services?

Before we talk about the advantages of the managed IT services model, let’s explore the basics.

The term managed services refers to outsourcing business administration and management tasks to an outside third party. This idea isn’t specific to Information Technology, as managed services can describe anything from supply chain management to marketing as long as it's outsourced. What we're talking about specifically are managed IT services, currently the most common type of managed service in use.

Benefits of Managed IT Services

1. More Off Your Plate

Your IT team may be able to handle some increased workload as your IT needs grow along with your business. What most SMBs have found is that they eventually get overwhelmed and are unable to scale IT according their needs. This forces them to assign additional responsibilities to employees who aren’t on the IT team, which will distract from core business objectives and harm operational maturity.

Outsourcing managed services frees up your employees to focus on the jobs they were hired to do. It's also a scalable solution, as a managed services partner like 3i will offer a flexible service model that allows you to "pay-as-you-go" for the needed service levels, resources, and projects.

2. Get the Expertise You Need

New technology means new problems — problems your existing IT team might not have the knowledge or experience to solve. You’ll also need a significant amount of resources to manage your IT business solutions, which poses an issue if your IT team is too small to handle the task.

While you can address this challenge by recruiting new team members and expanding your IT department, the cost of hiring and training new employees is very high. Not to mention the ongoing IT talent shortage that makes recruitment an even costlier proposition.

The managed services model allows you to hire an entire team of IT professionals at a flat monthly rate without worrying about recruiting or training them. This includes strategic, technical, functional, architectural, security, and training specialists who can help you keep your systems up and running, as well as ensuring you're leveraging IT to its fullest.

3. Keep Costs Down

One of the most salient benefits of managed services is that they lower labor costs and eliminate the cost of hiring your own IT team. In additional, once you sign a service-level agreement that’s tailored to your organization’s needs, you’ll never have to worry about unexpected service costs or hidden fees.

This allows you to eliminate IT as a capital expense and turn it into a fixed operating expense. MSPs also leverage the economy of scale and can offer high-end IT services and solutions for far less than they can be obtained directly from vendors.

4. Easily Scale as Needed

Your technology needs will evolve over time, so expect to scale your system either up or down to accommodate the changes. MSPs can respond to changes in demand in real time, so you never have to worry about system downtime or added resources costs from out of the blue.

5. Expert IT Support Whenever You Need It

You never need to worry about an MSP's availability because most offer 24/7 help desk, on-call options, and weekend support if needed. With round-the-clock support, you can rest assured that help is available whenever you need it.

6. Avoid Expensive Downtime

MSPs take a proactive approach to maintenance rather than waiting for something to go wrong. MSPs like 3i International use remote monitoring and management tools to identify, diagnose, and troubleshoot potential problems before they can become an issue. Network downtime can cost businesses as much as $5,600 per minute so working with a proactive MSP will usually pay for itself in a short amount of time.

7. Gain Reliable Strategic Guidance

When you partner with 3i you’ll get a dedicated team that knows your company and your business solutions inside and out. It's not just about troubleshooting, but building a strategic IT plan that helps you get the most out of your investments while minimizing risk exposure.

8. Support for Security & Compliance

MSPs will help your legal team stay aware of regulations so that it can take precautions to ensure that your organization is compliant. In addition, 3i will help deploy security solutions that both protect you against hackers and satisfy any applicable compliance requirements. Security is no small matter in the modern IT landscape, and a dedicated team of professionals from a managed services provider can deliver far greater security than a small IT team can on their own -- and at a lower cost.

Your Ideal MSP

If you're ready to outsource some or all of your IT services, the next step is finding the the ideal MSP for your organization. Things to look for include:

  • A flexible service model
  • A shared approach to managed services
  • Solid strategic relationships with your solutions, cloud provider, and software vendors
  • Varied expertise on staff
  • Strategic guidance and IT planning
  • Round-the-clock support
  • Offer a solid backup and disaster recovery strategy
  • The ability to address compliance issues and provide reliable cybersecurity

With 3i International, your systems will be in good hands. If you're ready to outsource to the top MSP partner in Texas, give us a call! We'll be happy to discuss the details of the MSP model, pricing, and how we can help you grow your business.