FAQs

These questions simply serve as a simple guide of what to ask when you are hiring an IT firm. We are happy to talk with you at any time about your current IT situation or give you more questions you should ask to ensure you are being taken care of properly.

Your IT company should have a guarantee to ensure a technician will be working on a problem within 60 minutes or less of your call. Make sure this is written in the agreement so you do not have to wonder later.

Our technicians are trained to explain. We understand that you may not understand everything about technology, after all, if you did, why would you need us?  We will take time to answer your questions and explain everything in simple terms.

We provide detailed invoices that show what work was done, why and when, so you never have to guess what you are paying for. You can rest assured that we have double and triple checked every invoice that comes out of our office.

Many providers do not provide fixed-price projects and are often not finished on time. We have a written guarantee to make sure your company is covered when it comes to time and budget.  This is important because many unethical or incompetent computer guys will only quote time and materials which allows them to charge more on the back end.

 

Some IT providers unfortunately use their processes and procedures to keep the keys to your kingdom. We realize it is your kingdom and we will be very transparent in showing proper documentation for all components. All clients receive this in written and electronic form at no additional cost. We also perform a quarterly update on this material and make sure certain key people from your organization have this information and know how to use it, giving you complete control over your network.

Our team keeps record of the network of all clients. It serves as a blueprint and guide so that we always have you covered regardless of who is on vacation or not available at the moment.

Our clients have customized plans for when disaster strikes. We know exactly what to do with their data and network in the event of a natural disaster.

If you’re talking to our help desk, you’re talking to someone who could be at your office in a small amount of time. We have an in-house help desk and provide training to ensure they are helpful, efficient and friendly. We know that calling “customer service” isn’t always a fun experience but we want to improve it as much as possible.

At 3i International, we require up-to-date certifications through all vendors and products.