Managed IT Services

Quick and Efficient Communication

We appreciate their ability to communicate quickly and efficiently. We used to pay an in-house tech and we wanted to lower our technology costs, but we still needed a go-to person who could deal with any issues. We put all of our trust in 3i, and they really did a great job. They helped us purchase a new infrastructure and provided redundancy and a cloud backup solution that we desperately needed.

Extremely Knowledgeable and Patient

The technicians at 3i International have proven themselves to be both extremely knowledgeable and patient. They work well with a staff that consists mostly of individuals with a low-degree of computer knowledge. Their technicians have the ability to explain issues and solutions in a language we can understand. It is without hesitation that I would recommend the services of 3i International.

Knowing that 3i is watching out for us allows me to sleep easier at night!

Avenue 360 Health and Wellness has a long-standing relationship with 3i International initially as our Xerox vendor and now as our full service IT provider. About a year ago, as we began to look for options to outsource IT, Mark Elliott shared information on solutions offered by 3i. After gathering bids from multiple companies, Avenue 360 decided to move forward with 3i due to the level of detailing in the site assessment and plan for establishing an infrastructure that was best for our current operations that could easily expand as we continue to grow to meet the health demand in the Greater Houston Area. More importantly, 3i possesses varying levels of expertise including networking, PBX phone system, and remote monitoring as well as purchasing and financing options for hardware and software, adding to the convenience and comfort in outsourcing IT services. We are extremely pleased with the attentive customer care, professionalism, and quality of services provided by the management team and staff at 3i.

Not only do we find a cost savings, but we find competence in all areas.

As a mid-sized company it doesn’t make sense to have in-house IT. We need to be cost-effective. With 3i, not only do we find that cost-savings, but we find competence in all areas. It is almost impossible to get that from just one in-house guy. Quality and accessibility is the key benefit from choosing 3i. We have received great service from 3i with any issues that have occurred. We appreciate their ability to communicate quickly and efficiently.

We used to pay an in-house tech and we wanted to lower our technology costs, but we still needed a go-to person who could deal with any issues. We put all of our trust in 3i, and they really did a great job. They helped us purchase a new infrastructure as well as help us with redundancy and a cloud backup solution that we desperately needed. They seemed to be one step ahead of the ‘corporate’ techs.

Every business needs a firm like 3i that keeps up and keeps us up on technology today

When our IT needs outgrew our internal IT Support we were referred to 3i International “With cutting edge technology advancing rapidly and business competition intensifying so quickly, there is no advantage in waiting to optimize our information technology. Every business needs a firm like 3i that keeps up and keeps us up on technology today. We leverage 3i’s expertise to optimize our operations, manage our networking infrastructure, and develop our technical direction. We are happy to have them as a resource. They gave been invaluable, helping us with network conversions, security, maintenance and more. However, it’s more than that. They take the time and make an effort to get to really know us and what we do. They understand our business and provide solutions tailored to organizational goals. The 3i team responds quickly and always seems available to meet our needs. I’m always impressed with the service I receive, they are easy to work with and seem to appreciate their customers. They have made my life a lot easier.

Over a Decade of Consistent Performance, Great Communication and Assistance Meeting Regulatory Compliance.

I am writing this letter to recommend the services of 3i International to you for your technology needs. For the past ten years our company has been working with 3i International on numerous complex and difficult assignments and they are always ready to tackle another project with dedication and a pleasant attitude. They have helped us maintain our IT infrastructure, phones, carrier services, and copiers. The company offers dependable, professional, high quality services. We have always been satisfied with their work. I would like to ask you to consider 3i International for the technology needs of your company. I strongly recommend the services of 3i International and I am looking forward to working with 3i International again for future technology needs of our company. Their Response time is always great when we need something, however, I can tell you that being in health care and dealing with patient information… security is a must.

I don’t get a computer tech with 3i, I get a team of professional that can communicate on my level while providing a quick response to the technology issues with face

The technicians at 3i International have proven themselves to be both extremely knowledgeable and patient. They have managed and improved our very challenging, piecemeal IT network until we can budget for the upgrade of our current technology. They work well with a staff that consists mostly of individuals with a low-degree of computer knowledge. Their techs have the ability to explain issues and solutions with staff beyond “geek speak" and in a language they will understand. 3i techs have shown themselves to be prompt and attentive, with a keen eye towards improving systems for a more effective and efficient computer network. They smartly cross-train their techs so that someone with knowledge of your network is always available to assist, whether one person is out sick or not. It is without hesitation that I would recommend the services of 3i International.

Technology is critical to our business operations – and because of 3i, I don’t worry about it at all.

I have been a satisfied 3i customer for about 6 years. 3i functions as a high end IT department for my business – software set up, help desk, security system and equipment advisor, upgrade consultant and specialist in all technical matters. Technology is critical part of our Healthcare Compliance and our business operations. 3i understands our needs a and continually demonstrates their expertise around HIPPA and Hitech. – and because of 3i, I don’t worry about it. In my opinion, 3i’s price compares favorably with setting up a good IT department.. As someone whose business is dependent on smooth operation of our computer systems, I would consider it false – and dangerous – economy to skimp on the monitoring, security and consultative services that 3i provide. I am a firm believer that "you get what you pay for". Our experience with 3i has been quality solutions and support. They have multiple professional staff that make sure that the work is completed correctly in a timely manner. The proactive monitoring allows access on a 24/7 basis so that there is no disruption in service. This is very important because we can't afford to have our patient care affected.

The staff has always been extremely helpful and knowledgeable

KO Supply has been using 3I International for all of our IT needs since 2008. Long before the emergence of the cloud, we counted on them as a sole source of our in-house IT support. The staff has always been extremely helpful and knowledgeable, keeping up with the latest technologies and services available to fit our business needs. 3I recently migrated us to the cloud and it has really helped to increase productivity, enabling us to work remotely from any location and easily and quickly accessing crucial information in order to better serve our customers. I would highly recommend their firm for all of your business IT requirements.

The Solutions They Recommend Help Me Do Business From Anywhere.

3i has proven to be a truly professional company in every sense of the word. They are committed to my satisfaction. The services provided are always done correct and on time. They follow up to make sure that we are happy and that they are no re-occurring problems.

They give me continued advice and provide solutions for managing my information and helping me to do business from anywhere 3i International help us transition from in house server to the cloud. The process painless on our part and I appreciate the fast responsiveness to both software and hardware issues during the transition. I would highly recommend them to any one in need of computer services.

3i Is On Call For Us 24 Hours A Day So I Don’t Need To Worry About Any Computer Problems.

Our business technology allows the whole team to focus and have the same information. In that way, we are all aware what is coming in the door and what needs to be completed, 3i is on call for us 24 hours a day so I don’t need to worry about any computer problems that come up. 3I International has been with us for as long as I can remember and their friendly staff has assisted us as our company continues to grow which results in more complex IT issues. Their guidance and knowledge has helped us stay in tune with current advancements and updates in the world of technology. Smooth Installation, great service, tech support is great for resolving issues.

They are there when we need them or even before we need them

What business doesn't depend on computers? It's when they go down that you realize their absolute need. But my experience with 3i isn't with massive failures, it's the things that prevent problems. 3i helps us understand the needs even we see them. Price is an absolute concern of mine. As the IT Director I am always concerned about spending money. And a 3i’s price tag isn't always the cheapest. But the quality of the money spent is important too. As someone once said to me, you can get the job done or you can get the job done right. Right usually is more expensive upfront but I've found it saves me money in the long run. This is my experience with 3i and I've remained a 3i customer because I've seen in the long run the quality of their work compared to the price “savings” of previous or alternative IT contractors and print companies.

For us, the best thing about 3i's services is this: they are there when we need them or even before we need them. Simple answers, complicated answers, they keep our business up and running! Behind the scenes monitoring and fixing problems before they become problems in my world. And because of that I avoid employee downtime or frustration. That's not part of their monetary quote but it sure is valuable on my side of the ledger. Always a smooth installation, great service, and great tech support for resolving issues. I recommend 3i International.

Our organization has been growing fast and we need someone we can rely on for our computer problems fast. Not only does 3i deliver fast, knowledgeable service, but their people are fun and easy to work with. We use 3-I International for our IT and print services and highly recommend 3-I to anyone looking for a new vender. 3i's staff have always answered our calls and emails in a timely matter and most important the one on one service you receive from the staff along with the professionalism.

Above and beyond the call of Duty

We had a great experience with 3i's technical staff. They helped us on a remote installation in New York and when we ran into issues, they were extremely patience, knowledgeable, and polite through the entire experience. The install even went past normal working hours and they keep right on assisting us without complaint. The best part is that they followed up the next day to make sure everything was working properly. We were grateful for help during our migration that weekend and thanks to the 3i team, it was one less thing we had to worry about on Monday morning.

They absolutely provide great service with very nice, friendly and non-judgmental staff

3I has been our IT provider for the past 4 years I have been employed with Competentia. They absolutely provide great service with very nice, friendly and non-judgmental staff (I'm not tech savvy and to not be laughed at or made fun of when I have an issue is great). Their team has gone above each time I've needed his assistance. I just wanted to note that I am grateful for all the 3i members who have helped over time.

Not only timely, friendly, and experienced in their field, they are also very reasonably priced

We rely on technology as if our life depended on it. In one really precarious point I was utilizing an IT company near my work and their services were poor and detrimental. I knew I had to seek other relief and that’s when I called 3I International. Their team of experienced and capable techs immediately came to my aid like the Calvary!! Not only timely, friendly, and experienced in their field, they are also very reasonably priced. We have stayed with them ever since and whenever we have a question, they are accessible which can be so incredibly appreciated when you are in a panic mode!